Engage customers
and connect the organisation

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Treating customers
as human beings

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Digital customer relationships
require digital maturity

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Design the business
for customers and organisation

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Innovation as an
outcome not a goal

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We design services for customers
that have impact on business

Over the last 14 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design and business to help organisations deliver a great customer experience and achieve tangible business results.


Our Services

Our Services

Customised to fit our clients’ needs

Livework helps organisations with customer related challenges and how they affect the business and the organisation. To make this happen, we collaborate with our clients in service and business…

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Our Impact

Our Impact

We create impact for our clients

At Livework our goal is to create impact for our clients. We provide outside-in insight into business challenges and bring a customer’s perspective to everything we do. The impact…

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Our Approach

Our Approach

Understand, imagine, design & create

The Livework approach is structured around five phases; understand, imagine, design, create and enable. Each phase includes activities to verify insights, direction or deliverables by engaging customers and staff….

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Insurance

Gjensidige
Client case - Gjensidige

When customers meet the actuaries

General insurer Gjensidige wanted to establish itself as a leader in customer service. Livework partnered with them to build a comprehensive picture…

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Transport

Transport for London
Client case - London Underground /TfL

Transforming customer service

London Underground faced enormous challenges to transform their workplace practices and culture. Livework helped to design a six-month engagement programme that enabled…

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Telecom

Orange / Barclaycard
Client case - Orange

Creating a mobile payment service

In 2011, Orange and Barclaycard partnered to introduce a mobile payment service to the UK. Aware that it would be a challenge…

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Latest News

Trends in Service Design 2016

Trends in Service Design 2016

This year for our trends article we’re going to describe five things that began to emerge in 2015 that we predict will…

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Latest Research

How people cluster experiences in their life

How people cluster experiences in their life

People’s expectations in relation to any given service are influenced by previous experiences with similar or related services. In people’s minds, services…

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Latest Blah

Minor migrants – An opportunity to innovate

Minor migrants – An opportunity to innovate

I’ve been volunteering to help arrange and run GutsToChange, a unique, apolitical, design-driven initiative to look at the current devastating migrant situation as…

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