Livework - Zilver
merger

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Unleash the potential of
your organisation

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Treating customers
as human beings

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Service Design for Business:
Behind the scenes

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Engage customers
and connect the organisation

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We design services for customers
that have impact on business

Over the last 15 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design, research and consultancy to help organisations deliver a great customer experience and achieve tangible business results.


Our Services

Our Services

Customised to fit our clients’ needs

Livework helps organisations with customer related challenges and how they affect the business and the organisation. To make this happen, we collaborate with our clients in service and business…

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Our Impact

Our Impact

We create impact for our clients

At Livework our goal is to create impact for our clients. We provide outside-in insight into business challenges and bring a customer’s perspective to everything we do. The impact…

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Our Approach

Our Approach

Understand, imagine, design & create

The Livework approach is structured around five phases; understand, imagine, design, create and enable. Each phase includes activities to verify insights, direction or deliverables by engaging customers and staff….

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Insurance

Gjensidige transformation
Client case - Gjensidige

Extreme customer orientation

In Europe, only one third of customers trust their insurance company. Yet, Norwegian insurer Gjensidige has some of the most satisfied customers…

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Media

Jisc: New Monograph strategy
Client case - Jisc

Revolutionising academic publishing

The world of academia can be institutionalised and resistant to change – and yet the future of academic publishing demands a radical…

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Hospitality

Connecting guest and customer experiences
Client case - Livework case study

Connecting guest and customer experiences

When an international hotel chain developed a service recovery program, one thing was overlooked: the customer. Through the Livework lifecycle approach, we…

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Latest News

Foster internal alignment and collaboration

Foster internal alignment and collaboration

For change to succeed we must foster internal alignment and collaboration. Innovators and designers in businesses understand customer needs and create ideas…

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Latest Research

The cost of lack of trust

The cost of lack of trust

It’s intangible and difficult to grasp, emotional, irrational and at the top of any large organisation’s agenda. Gaining customers’ trust is becoming…

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Latest Blah

Service Design for Business: From customer advocate to business tool

Service Design for Business: From customer advocate to business tool

A decade ago Service Design found support from the “customer enthusiasts” on the fringes of corporate life. A decade on, Service Design…

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