I am a founding partner of Livework having set-up the company in 2001. I now lead the London studio on service design and innovation projects for both UK and international clients.

In my time at Livework I have worked with multinational companies and exciting start-ups with a focus on service thinking and developing our service design methods and approach. My background is with Internet and digital projects having previously worked for a number of large digital agencies.

Having experience of an extremely wide range of clients in very differing sectors with different challenges I have developed an understanding of what works on innovation, design and strategy projects. I know how simple customer insight can help organisations rethink what they do and focus on what matters.

Our working style is collaborative and team based, internally and with clients. I help our team understand how they can work in this way on projects for the best results. I am able to see the big picture and zoom into specific details to connect experience to strategy.

We started Livework because we wanted to have a positive impact on the way people live and work. I am very proud that this ethos of optimism and practical application characterizes the attitude of the whole team making Livework days exciting and stimulating.

“My daughter figured out what I do: 'You find things that don't work and design ways to make them better'"
Articles
Livework adds Spice to communities

Livework adds Spice to communities

The need for greater self-sufficiency and resilience in our communities is a hot topic. Governments, aware of the limitation of public services,…

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Value delivered vs value received

Value delivered vs value received

At the heart of why customer experience is a challenge for organisations is the inherent tension that exists between a business and…

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Service design + business design

Service design + business design

Over 12 years of practicing service design at Livework, we have seen huge potential in marrying great design and business understanding. To…

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Publications & presentations
The solutions are not always medical/technical

The solutions are not always medical/technical

Ben Reasons’ presentation at the TechUK 2014 conference.

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The solutions are not always medical

The solutions are not always medical

Ben Reasons’ presentation at the Innovasjonskonferansen conference 2013, in Trondheim.

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SERVICE DESIGN: From Insight to Implementation

SERVICE DESIGN: From Insight to Implementation

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods,…

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