As a founding partner of Livework, I lead service design projects and help organisations think and act more creatively about how they deliver value to their customers.

25 years ago I started my training as an industrial and interaction designer in the US and the UK. I went on to work in a range of roles from designing digital services to work with innovation, customer experience strategy, and design. I have also been teaching service design regularly at universities across Europe.

Working across sectors from government to car manufacturing has enabled me to understand the value organisations can gain by orienting themselves more towards their customers. With a design approach, I have helped deliver innovative ideas to the market. The common thread is putting the customer at the heart of delivering great services.

During 12 years with Livework, I have worked with organisations across continents faced with incredibly complex challenges. What unites them is that their customers need simple and useful solutions. I make sure our highly creative team helps our clients deliver services that are valued by their customers.

I believe creativity can bring about better solutions to the challenges that we all face in everyday life. Livework was founded to bring a new and human approach to designing the services we all need on a daily basis. We do our best to make a difference.

“Great services are what they do – not what they promise "
Articles
Customer Journeys and Customer Lifecycles

Customer Journeys and Customer Lifecycles

Lately, a series of our clients have asked me about the difference between Customer Lifecycles and Customer Journeys. What are they, and…

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Innovasjon eller kollaps i helsetjenesten

Innovasjon eller kollaps i helsetjenesten

Mandag 4. november 2013 presenterte Oslo universitetssykehus radikal nytenkning for hvordan de vil redusere ventetiden for utredning av brystkreft med opptil 90%….

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From innovation to transformation in healthcare

From innovation to transformation in healthcare

Health services everywhere need to change. Around the world, more of the same simply will not do. Innovations are badly needed, but…

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Publications & presentations
SERVICE DESIGN: From Insight to Implementation

SERVICE DESIGN: From Insight to Implementation

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods,…

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DMI Review, The Changing Nature of Service & Experience Design

DMI Review, The Changing Nature of Service & Experience Design

Livework is featured in the fall 2013 number of the world’s leading publication dedicated to design as a strategic business resource, the…

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Service solutions, that make a difference

Service solutions, that make a difference

Designers bring ideas to life and are able to convince organisations to build services that their customers will love, but fail to…

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