As a founding partner of Livework, I lead service design projects and help organisations think and act more creatively about how they deliver value to their customers.

25 years ago I started my training as an industrial and interaction designer in the US and the UK. I went on to work in a range of roles from designing digital services to work with innovation, customer experience strategy, and design. I have also been teaching service design regularly at universities across Europe.

Working across sectors from government to car manufacturing has enabled me to understand the value organisations can gain by orienting themselves more towards their customers. With a design approach, I have helped deliver innovative ideas to the market. The common thread is putting the customer at the heart of delivering great services.

During 12 years with Livework, I have worked with organisations across continents faced with incredibly complex challenges. What unites them is that their customers need simple and useful solutions. I make sure our highly creative team helps our clients deliver services that are valued by their customers.

I believe creativity can bring about better solutions to the challenges that we all face in everyday life. Livework was founded to bring a new and human approach to designing the services we all need on a daily basis. We do our best to make a difference.

“Great services are what they do – not what they promise "
Articles
Improving security and peacebuilding

Improving security and peacebuilding

The United Nations Institute for Disarmament Research has been developing a new approach to Evidence-Based Programme Design with their partner The Policy…

Read more
Customer Journeys and Customer Lifecycles

Customer Journeys and Customer Lifecycles

Lately, a series of our clients have asked me about the difference between Customer Lifecycles and Customer Journeys. What are they, and…

Read more
Innovasjon eller kollaps i helsetjenesten

Innovasjon eller kollaps i helsetjenesten

Mandag 4. november 2013 presenterte Oslo universitetssykehus radikal nytenkning for hvordan de vil redusere ventetiden for utredning av brystkreft med opptil 90%….

Read more
From innovation to transformation in healthcare

From innovation to transformation in healthcare

Health services everywhere need to change. Around the world, more of the same simply will not do. Innovations are badly needed, but…

Read more
Perfectly missing the obvious

Perfectly missing the obvious

This summer I was invited to go on my first cruise, a journey that took us from Venice to Istanbul and back…

Read more
Service Cracks and Experience Crevasses

Service Cracks and Experience Crevasses

It is difficult to recount bad service experience stories without sounding like a grumpy old man. Nevertheless, this account of trying to…

Read more
Service design – the bottom line

Service design – the bottom line

When we, as designers, see that people enjoy the services we have created, we tend to accept this as proof of quality….

Read more
A Healthy Relationship

A Healthy Relationship

Most healthcare systems are attempting to deliver services that are efficient, effective, and value for money. To this end, there is a…

Read more
From Products to People

From Products to People

Service design is fundamentally about and for people. This has shaped the evolution of the discipline and will continue to do so….

Read more
Publications & presentations
A Nordic Model of Service Design

A Nordic Model of Service Design

“The Nordic Model” is a term used to describe how the robust Nordic economies have managed a successful balance of power between…

Read more
SERVICE DESIGN: From Insight to Implementation

SERVICE DESIGN: From Insight to Implementation

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods,…

Read more
Se tjenestene gjennom brukernes øyne

Se tjenestene gjennom brukernes øyne

Foredrag ved Nasjonalt topplederprogram i helsetjenesten, Tromsø, 16. Juni 2014

Read more