Helping a sportswear giant become customer-obsessed

Since 2017, Livework has partnered with adidas to place the consumer at the heart of everything they do – from budget priorities to creating a shared language and mapping meaningful customer experiences. This transformation has contributed to remarkable growth in online-originated sales.

Engaging transport for London's staff for successful change

In the first major change to station operations in 25 years, Transport for London needed to upgrade its stations employing self-service ticket vending and contactless payments. Livework engaged frontline staff to co-create the future of customer service under the Fit for the Future Stations program.

Transforming prisons by operationalising innovation

 The Dutch prison system needs to change to address acute staff shortages. The job of a prison officer has become less desirable for a wide range of reasons from changing expectations of employees to an aging population. More shortages just add to the pressure on existing staff. The work needs…

How design can transform your ability to address complex challenges

How to measure customer centricity