Humanising Government
We create public services that support communities and those who serve them.
For Government Agencies
| Humanising government means enabling agencies to better understand, engage with, and serve citizens.
We help progressive government agencies design services that are both effective and aligned with policy goals. |
For Institutional Organisations
| For organisations operating in the public realm – whether in health, transport, or beyond – a human-centred approach can have a profound impact.
We help institutional organisations work smarter while keeping people at the heart of their services. |
Public services are essential for everyone. Yet, without flexibility, they risk failing those who need them most.
We partner with forward-thinking public bodies to create services that are intuitive, effective and designed through a human lens.
What does humanising government look like?
Government works best when policy connects with delivery and the people we are delivering services for.
UK Parliament
A service operating model for high profile customers
The UK Parliament relies on a crucial but often overlooked backbone: the dedicated teams who support politicians and their staff in the daily work of democracy. These support services needed revitalisation to meet the demands of a modern Parliament.
Livework led a transformation that reimagined how Parliament delivers high-quality support to its distinguished customers.
Ministry of Justice (MvJ)
Transforming prisons by operationalising innovation
The Dutch prison system needs to change to address acute staff shortages. The job of a prison officer has become less desirable for a wide range of reasons from changing expectations of employees to an aging population.
More shortages just add to the pressure on existing staff. The work needs to modernise to adapt and make the job more efficient and more rewarding.
Design Led Change:
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.