Change initiatives fail when they lose sight of their goals or get watered down by obstacles.
We help keep change true to the vision and the value it should create for customers by bringing a creative approach that overcomes barriers.
“This is the best change initiative we’ve ever undergone.”
Supporting your journey
Our team gives your change team something additional that increases your chances of success. We are creative, customer focused and can reframe problems as opportunities.
Project leadership
We can lead your change initiative with a design-led approach, providing expertise and additional capacity where needed. We also collaborate closely with your team to ensure their expertise is on the table.
Program stewardship
We can take full responsibility or work with core teams to deliver a multi-phase program, guiding it strategically and actively executing it. We also use our service architecture model as a framework to oversee and manage changes across the program.
Supporting cases
What does success look like?
From a traditional company to a pioneering health-insurtech in Brazil
Seguros Unimed stands as a pillar in Brazilian healthcare, serving six million customers and representing 37% of the country’s health plan market. When disruptive models like peer-to-peer insurance and pay-as-you-go services began reshaping the industry, Seguros Unimed made a bold decision to lead rather than follow.
Design Led Change
How to employ design to change the way you change
We have seen that design helps organisations align and drive change. However, design must be set up correctly and not held back by opposing forces. It must be well-integrated and connected. In this webinar, we will share how we have supported 2 of our clients to do this.
Customer experience architecture: why customer journeys aren’t enough
The way we visualise and understand our organisations leaves us with fragmented insights that don’t align with each other. We have countless views of what and how we do it – org charts, RACI models, technical and enterprise architectures, product and feature lists, customer segments, and marketing plans. But only a few connect to show how we deliver value to customers.
Customer centric value change – in health insurance
How do you modernise a financial institution? Zilveren Kruis is Netherlands largest health insurance company serving some 4 million Dutch citizens. Livework has been a partner for over eight years and has established customer centric capability across the business driving transformation of key value streams.
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.
