We go beyond words and charts to translate our strategy. We create stories that make it easier for your teams to develop tangible future products and service experiences they can deliver.
“Livework is the only consultancy that we’ve worked with that actually makes things happen.”
Supporting your journey
We work with leadership teams to take strategic priorities and turn them into strategic plans with clear priority opportunities and tangible change objectives.
Future service vision
A vision for where you are going. Built from strategic goals and a deep understanding of customer value. These visions are both visual stories but also business cases. They help take the step from strategy to action.
Blueprint and roadmap for change
Building on a vision, a blueprint outlines what is required to deliver the plan – product, people, process, systems and policies.
It helps teams understand their roles and how they connect with each other.
As for the roadmap, it adds a timeline with priorities and strategic logic.
Supporting cases
What does success look like?
Igniting a service centred growth strategy
Kone chief executive Henrik Ehrnrooth set a strategy to grow by focussing on their services business. Livework instigated this change through a flagship revamp of Kone’s maintenance service.
Integrated health services, that work for peopleIntegrated health services, that work for people
The NHS has embraced a vision of integrated care. By bringing together GPs, community services, and hospitals, they hope to improve end-to-end care for patients while making the entire system more efficient. At the heart of this transformation lies integrated data—the foundation that makes joined-up care possible.
Design Led Change
How to employ design to change the way you change.
We have seen that design helps organisations align and drive change. However, design must be set up correctly and not held back by opposing forces. It must be well-integrated and connected. In this webinar, we will share how we have supported 2 of our clients to do this.
Customer experience architecture: why customer journeys aren’t enough
The way we visualise and understand our organisations leaves us with fragmented insights that don’t align with each other. We have countless views of what and how we do it – org charts, RACI models, technical and enterprise architectures, product and feature lists, customer segments, and marketing plans. But only a few connect to show how we deliver value to customers.
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.