Using a creative, collaborative and systemic approach to change and improvement is a powerful capability.
It requires not just the skills and team to do this but an organisation that knows how to employ and work with that team.
We deliver capability building across practitioners, managers and leaders to ensure you are fit for the future.
“… I am so impressed by all the work and the lasting relationships you have build.”
Supporting your journey
We put together small, medium and large programs that build capability, teams and shared methods – ensuring this is systemic across your organisation.
Training and team building
We help you build a service design team. We often partner to build the capacity quickly whilst bringing on people or simply train your teams in our methods.
Design led change capability
We also work with organisations to establish wider understanding and capability of design-led approaches. With managers, experts and leaders to help them understand how to employ and deliver design-led change.
Supporting cases
What does success look like?
Expanding customer centricity at a global insurer
With a solid market position and strong financial stability, a global insurance company recognized the need for a third essential pillar for business growth: customer centricity.
Our role was to design and implement a cultural and operational transformation program, empowering all levels of the company and fostering consistent alignment—from executives to analysts.
Real, working digital public health – with results
In 2018 Public Health England was directed by the government to accelerate the use of digital technologies to transform public health services and behaviour change initiatives.
Design Led Change
How to employ design to change the way you change
We have seen that design is a great integrator and enabler of alignment in organisations. This is why it is an effective facilitator of change. However, design must be set up correctly and not be stymied by countervailing forces. It must be well integrated and connected. In this webinar we will share how we have supported 2 of our clients to do this.
Customer experience architecture: why customer journeys aren’t enough
The ways we visualise and understand our organisations leave us with slices of insight that don’t align with each other. We have hundreds of views of what we do and how we do it. There are org charts and RACI’s, technical architectures, enterprise architectures, product lists, feature lists, customer segmentation and marketing rollout plans. But so few of those individual artefacts show how one connects to another to actually deliver value to your customers.
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.
