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As we learn and develop our thinking and methods we want to share them and connect with others. Catch up on our events.
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Imagine your change initiative was faster, smoother, less risky, and delivered better outcomes.
This is what design can bring.
We connect our studios from London, Rotterdam, and São Paulo to discuss how organisations face complex change challenges today – from digital transformation to the net-zero transition – and also analyze the role of Design in this transformation process.
Our events:
Our events:
Change the way you change
The case for design as a change methodology.
We discuss the issues with common change approaches and how design can improve your chances of success
How to measure and manage impact when you ‘change the way you change?’
We discussed how we can align metrics with service experiences and measure results, with our customers Novo Nordisk (Europe) and EQI (Brazil).
We share our latest thinking and insights on how to marry customer experience and sustainability and share an industry best practice together with the digital circular team of IKEA.
Our event:
Our event:
Service Blueprinting
Learn how a global business with multiple brands and local operating businesses went from the aspiration for global customer centricity to establishing a Journey Management operation through TheyDo.
Our event:
Our event:
How to operationalise Journey Management using TheyDo
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.