We are Livework
We guide people and organisations through the complex challenges of our times.
We exist to help you unlock the full potential of your services.
Why? Because we believe that the true worth of services lies in their benefits. How people perceive these benefits shapes their satisfaction.
By constantly striving to evolve and improve services, we create value for everyone involved – organisations, individuals, and society.
Every day, we help our clients achieve their goals through services that make lives better, taking full responsibility for how our work affects both people and the planet.
I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.
I’m a believer that Service Design is vastly more than designing services. It is the systemic understand of your whole company through the lens of your customer. It is the catalyst for change and the north star that marries your customer, talent, operations and technology. For those in the know, SD is the happy path on which you will pivot from ESG to regenerative strategies – building a sustainable future for your corporation. I’m our chief ambassador to engage customers in SD.
Founder of Livework in Brazil, jury member of the Service Design Award and author of the book Design Thinking Brasil, he is the creator of the first course on the subject in Latin America, at ESPM. Industrial Engineer from UDESC and Product Designer from UNIVILLE, he holds a Master in Design Management from the Istituto Europeo di Design in Spain.
Robin Mackie is a seasoned business professional with over 30 years of experience in design, engineering, project management, and operations across various regulated industries. He is committed to education and community development, and is an advocate of service design.
Our journey so far
Founded in 2001, Livework has been a pioneer of service design globally, opening studios in Norway, London, the Netherlands, Brazil, and North America.
Meet the team
All employees
