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Service design sprints: merging customer experience with agile

Agile development is the new norm to innovate quicker and smarter in a digital world. But clients now want to go further, to design great customer propositions that get adopted, and which provide great customer experiences across all channels. To meet this challenge, Livework has developed the Service Design Sprint. This approach—inspired by Google’s own—marries the best of agile delivery with the best of service design, to provide organisations with a quick way to get great, low-risk service innovations to market.

BBC, Service Design Sprint
BBC, Service Design Sprint using the Crazy Eight tool
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Ben Reason Founding Partner

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

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