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Operationalising service design: takeaways from DesignOps conference

What does design need to be effective in organisations? How can we, as service designers, leverage our skillset and knowledge to bring customers’ perspectives into the organisational context? What prevents service design from being impactful?


The components of Livework’s customer centricity maturity model
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Trained as a designer, equipped as a researcher. Being able to investigate people, dynamics and contexts to convey a positive impact and keep learning is where I thrive.

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