How do you know if you are truly connecting your organisation to customers beyond the silos? We enable customer-centric change by devising ways to govern the process of operating and improving services.
We provide a translation layer between the business objectives and the organisation that must make them real. We answer questions like: How will a new product be supported by our existing organisation? Where are the opportunities to improve performance? What should we prioritise? We turn high-level aspirations into concrete, actionable realities.
Delivering consumer obsession
Adidas strives for ‘consumer obsession’. To put consumer value at the heart of their digital transformation. They needed to ensure this vision was translated into their transformation roadmap.
Livework supported adidas over six years to guide the translation of strategic priorities into delivery teams – across digital, retail and wholesale. With consumers at the heart. We left them self-sufficient with their own service design team.
A Sustainability Compass for a US logistics giant
Livework was hired to support a world renowned logistics giant with their ambition to become carbon neutral by 2040. Digital acceleration is at the heart of this endeavour.
The digital department stepped forward to play a key role in this transformation. Their question was, where to start and where to go? A Sustainability Compass was developed with the digital team to help them assess and direct efforts in pursuit of this mission.
Extreme Customer Orientation in Insurance
In 2010 Gjensidige embarked on an organisation-wide customer-centricity programme to transform their business. Livework has been a key partner in this initiative, working with them on over 40 projects that have helped to turn their business around.
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How does it all work in practice?
We get teams engaged in delivering customer value. We help them design and implement the journeys that will make your strategy reality.
What does customer value mean for your organisation?
We work with you to create a robust, tangible vision that your stakeholders can all align around and start working towards.
How do you know if you are truly connecting your organisation to customers beyond the silos?
We enable customer-centric change by devising ways to govern the process of operating and improving services.