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How do you know if you are truly connecting your organisation to customers beyond the silos? We enable customer-centric change by devising ways to govern the process of operating and improving services.

We provide a translation layer between the business objectives and the organisation that must make them real. We answer questions like: How will a new product be supported by our existing organisation? Where are the opportunities to improve performance? What should we prioritise? We turn high-level aspirations into concrete, actionable realities.

Delivering consumer obsession

Adidas strives for ‘consumer obsession’. To put consumer value at the heart of their digital transformation. They needed to ensure this vision was translated into their transformation roadmap.

Livework supported adidas over six years to guide the translation of strategic priorities into delivery teams – across digital, retail and wholesale. With consumers at the heart. We left them self-sufficient with their own service design team.

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A Sustainability Compass for a US logistics giant

Livework was hired to support a world renowned logistics giant with their ambition to become carbon neutral by 2040. Digital acceleration is at the heart of this endeavour.

The digital department stepped forward to play a key role in this transformation. Their question was, where to start and where to go? A Sustainability Compass was developed with the digital team to help them assess and direct efforts in pursuit of this mission.

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Extreme Customer Orientation in Insurance

In 2010 Gjensidige embarked on an organisation-wide customer-centricity programme to transform their business. Livework has been a key partner in this initiative, working with them on over 40 projects that have helped to turn their business around.

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Ben Reason Founding Partner

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

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