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Five ways patient journey design can ensure an effective virtual ward

At the recent Convensis Virtual Wards event in London, we heard from many speakers how essential it is to map the journey and pathway for your virtual ward.

Here are five reasons why:

1. Deliver on the promise of a better patient experience

2. Build and stress test the business case – and deliver on it

3. Specify how you will assure clinical standards

4. Align the team to a common vision and model for the service 

5. Avoid the ‘IT tail wagging the healthcare dog’

Let’s unpack each of these a little:

Ben Reason Founding Partner

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

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