Healthcare and Pharma
Since the founding of Livework Studio we have been designing the future of patient centric healthcare through the practice of Service Design. We accomplish this through our integrated approach to designing solutions, which we refer to as connected health.
We understand the policies, regulations, technologies, medicines, products and services influence each other and see the challenge of helping the system come together to achieve better results for people and society.
Through the power of patient centricity we will improve the lives of patients while in turn improving the performance of the system that delivers care.
Health, pharma and healthtech customers are not a single person, organization or function. They are best thought of as entities that work together in “systems”.
The value for each entity lies in the balance between four main factors:
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Patient Experience
An optimized patient experience that supports people in their health goals while navigating care.
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Employee Experience
Support teams so that they can perform their best, relieving administrative burdens and finding creative solutions in ways of working.
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Clinical Results
Ensure treatments have the best chance of achieving the best clinical outcomes for patients and populations. -
System and Financial Benefit
Enable more efficient and effective use of time, money and other limited resources across the system.
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Service Design brings a patient/employee centric perspective and a systemic understanding of desirability, feasibility, viability & strategic fit and delivers on your ambition. We embrace and thrive in the complexity of health systems, helping companies deliver for their patients/customers and for their bottom-line.
Service Design brings a patient/employee centric perspective and a systemic understanding of desirability, feasibility, viability & strategic fit and delivers on your ambition. We embrace and thrive in the complexity of health systems, helping companies deliver for their patients/customers and for their bottom-line.
Business & Ops Strategy
Strong business case and justification of the viability & feasibility of these services / transformation.
Delivery Design & Build
Services brought to life, through prototyping to MVP and implementation.
Service Management
Support for your services “in-flight”, optimizing with the right data points and metrics.
Our work and latest thoughts:
Paul is a digital health product leader and Partner at Livework Studio. With over 20 years of experience, he specializes in digital health and transformation, working with clients across various sectors, including media, pharma, and health tech, providing leadership and strategic advisory services.