The solutions are not always medical
Most patients wouldn’t immediately assume that healthcare staff have problems themselves. Who, after all, would consult a stressed doctor? But through a more engaged relationship with healthcare staff, we can develop truly human-centred solutions. Whether that is creating integrated care systems or harnessing the potential of digital technology to transform care delivery.
Likewise, by stepping outside of the clinic we can find ways to support patients in making better day-to-day health choices. By developing stronger and more productive relationships, we can build people’s capacity to manage their own wellbeing.
Embracing healthcare’s complexity
Many of the projects we work on tend to share a common theme. Existing services between a wide range of users are not delivering the value they would like to see. This is where we thrive. Acting as a design facilitator, we help our healthcare clients create services that connect their care delivery modes to those that use them, the systems involved, and wider industry trends.