Livework newsletter
Subscribe to our newsletter and don't miss a thing ;)

The value of service design in biotech and pharma

Service design is a methodology for creating customer value. A big part of this is defining how a better customer experience leads to better performance and ultimately better business. 

In Pharma and Biotech, customer value and experience is complex. This is because the customer is not easily identified. 

Ben Reason Founding Partner

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

I have read and agree to the Privacy Policy.