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Improving the flow of patients from hospital to home

by Ben Reason , Liz Watson and Alvaro Curto

Apressing NHS priority, locally and nationally, is to make sure that hospital inpatients are able to return to their homes as quickly as possible, when it is medically safe to do so.

How to increase the speed and efficiency of inpatient discharge from hospital to home is complex. One opportunity is to streamline  the use and sharing of information between clinical teams.

Benefits include improving staff satisfaction,  the patient experience and flow. Ultimately we see the opportunity to reduce hospital stay durations and save significant costs. This can be achieved by supporting an integrated care system between hospital and community Trusts.

Improving the flow of patients from hospital to home
A service blueprint and logical data flow maps were used to inform the redesign of the discharge process.
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Ben Reason Founding Partner

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

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