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Smart technologies are creating dumb services

Our interactions with digital devices are currently being shaped by two big trends. The first is that every device is somehow becoming ‘smart’. The second is that, since the advent of Amazon’s Alexa, every interface has to be conversational. Both technological advances are really valuable. But both will also amount to nothing but trouble, if not used well.

Tweet Mark Rittman
Jelte Timmer Lead Service Designer

As a researcher for Livework Insight, I fuse theory and practice. I combine research about people and organisations with practical experience from design projects.

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